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Category: Local

  • Mayor Shares Concierge Building Air Quality Tests for buildings 100, 200, 300

    Mayor Shares Concierge Building Air Quality Tests for buildings 100, 200, 300

    At 5:20pm on Thursday, Feburary 19, Rocky Hill Mayor Allan Smith shared an update on the status of Concierge buildings 100, 200, 300 in a public Facebook post.

    UPDATE RE: CONCIERGE APARTMENTS — February 19, 2026

    As of the afternoon of February 19, 2026, the 200 (Building B) at Concierge Apartments has cleared inspection by our Fire Marshal and Building Official. The Town has formally lifted the “unsafe structure” order for that building, and residents may re-enter.

    Concierge management has sent many residents additional details, including temporary limitations on garage and carport access while some work continues.

    We recognize that residents remain understandably concerned, particularly following information shared about asbestos in the 100 (Building A). Prior to approving re-entry to Building 200, our Building Official required that Concierge conduct air quality testing for asbestos in the connected 100, 200, and 300 buildings. The results showed all samples were below the Connecticut Department of Public Health re-occupancy clearance standard. (See attached documentation)

    Work remains ongoing in the 100 and 300 buildings to restore required systems before they can be re-occupied. However, today’s progress is an important positive step forward. The Town’s priority remains clear: to return residents to their homes as quickly and as safely as possible, while preventing this from happening again.

    Upon your return, if you experience issues with heat, hot or cold water, or experience excess moisture within your unit:

    • Immediately contact on-site management. An in-person report may be fastest, but email provides documentation.

    • If you do not receive a timely response, follow up by phone and email with the corporate hotline.

    At this time, the Town has not received any updates regarding a financial assistance package for residents or lease termination terms. The Connecticut Attorney General and relevant federal agencies continue their investigations. We do not have additional information to share on those matters at this time.

    On-Site Management

    Phone: 860-563-5300

    Email: conciergerockyhilloffice@twocoastliving.com

    Urgent Needs (if unable to reach local management)

    Phone: 860-955-3465

    Email: conciergehotline@twocoastliving.com

    The Town will continue to provide updates as necessary. Residents in need of additional assistance or connection to services are encouraged to contact Rocky Hill’s Human, Youth and Senior Services Department:

    https://www.rockyhillct.gov/…/Human-Youth-and-Senior…

    Mayor Allan Smith

    Town of Rocky Hill

  • Concierge Management Lays out new Timeline for Building 100, 200, 300 Residents to Return Home

    Concierge Management Lays out new Timeline for Building 100, 200, 300 Residents to Return Home

    On Friday, February 13, Concierge management provided an updated timeline to the residents of buildings 100, 200, and 300. While the residents of building 200 are expected to return as early as February 18, repairs of the other two buildings “are more considerable than what we knew earlier this week”. Residents of Bulding 100 may return as lae as March 6, said the Concierge management team.

    Here is the full letter, provided by a resident.

    Dear Residents of Buildings A, B, and C:

    We want to update you with the latest timeline on the restoration progress underway. Our construction crews are close to restoring service on Building B, and we are cautiously optimistic that residents will be able to return to their homes as early as Wednesday, February 18th — a couple days ahead of schedule. We will provide another update by Tuesday, February 17th on the progress of Building B.

    Unfortunately, the repair and restoration work required for Buildings A and C are more considerable than what we knew earlier this week. We now expect to have residents back into Building C by Friday, February 27th, and into Building A by Friday, March 6th, and we are working with our contractors to find ways to expedite the restoration timeline as our primary focus is getting our residents back into their homes as early as possible.

    We understand that some residents staying at the Sheraton had to be moved due to the hotel being sold out over Valentine’s weekend. We apologize for the inconvenience.

    We have confirmed with our other nine hotel partners that residents should not be required to move in the future.

    As for the topic of reimbursement of expenses, we are working with the Attorney General’s office to finalize a comprehensive and substantial financial package for our residents to compensate you for the hardship and inconvenience that you have endured. We hope to be in a position to provide details of the financial package to you sometime next week.

    We know that you still have many questions and we are doing our best to answer them. Your first resource should be our onsite management team. They can be reached via phone at 860-563-5300 or via email at conciergerockyhilloffice@twocoastliving.com. However, if you have something urgent and are not getting a timely enough response, please call our hotline at 860-955-3465, or email us at conciergchotline@twocoastliving.com. These hotlines are monitored by our remote support staff from Monday to Friday from 10:30am Eastern until 9pm Eastern daily.

    Thank you for your continued patience and understanding.

    Sincerely,

    Concierge Rocky Hill Management