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Concierge Updates

This page will share updates on the Concierge Apartment crisis. It will be updated over time.

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News Updates About Concierge

  • Nutmeg State Donates $8,000 to the Rocky Hill Food Pantry to Support Concierge Residents

    On Thursday, February 19, Nutmeg State CEO John Holt along with Bruce Adams, President of Connecticut’s Credit Unions, announced that the Rocky Hill-based nonprofit credit union would donate $8,000 to the Town of Rocky Hill Food Pantry in the wake of the evacuation of Concierge Residents from their homes.  Holt shared that “we hope that… Read more

  • Concierge Management calls for Residents of Building 200 to Return as Mold and Asbestos Reported in Other Buildings

    At 3:42pm on Thursday, February 19, residents of Concierge building 200 received an email saying “Building B has passed all inspections and is ready for you to return home”. The email was forwarded by a resident of building 200. The email comes a day later than previously signaled by Concierge, as the management struggled to… Read more

  • Mayor Shares Concierge Building Air Quality Tests for buildings 100, 200, 300

    At 5:20pm on Thursday, Feburary 19, Rocky Hill Mayor Allan Smith shared an update on the status of Concierge buildings 100, 200, 300 in a public Facebook post. UPDATE RE: CONCIERGE APARTMENTS — February 19, 2026 As of the afternoon of February 19, 2026, the 200 (Building B) at Concierge Apartments has cleared inspection by… Read more

  • Concierge Management Lays out new Timeline for Building 100, 200, 300 Residents to Return Home

    On Friday, February 13, Concierge management provided an updated timeline to the residents of buildings 100, 200, and 300. While the residents of building 200 are expected to return as early as February 18, repairs of the other two buildings “are more considerable than what we knew earlier this week”. Residents of Bulding 100 may… Read more

  • Concierge Urged Building 400, 500 Residents to Return while Safety Inspections Remained Unfinalized

    Throughout the day on February 10, the management of Concierge Apartments provided confusing messages to residents of buildings 400 and 500 on when they should return home. To be deemed safe, the buildings had to be approved by both the Rocky Hill Fire Marshall and the Building Inspector. The management began issuing messages to return… Read more

  • Rocky Hill Issues Updates on Concierge Commitments, Timeline, Town Assistance, Stop Work Order

    On the morning of Saturday February 10, Mayor of Rocky Hill Allan Smith issued the following update on Facebook regarding the status of Concierge. Ongoing Repair and Operational Efforts Department of Labor Activity Also on Monday, the Connecticut Department of Labor conducted a visit to the property and identified multiple contractor violations related to workers’… Read more

  • Concierge Management says Buildings 400 and 500 can’t be entered, for now

    On February 9, Concierge Management informed residents that they cannot enter buildings 400 or 500. This screenshot was provided by a resident. Dear Residents, Please be advised that effective immediately, no residents are permitted to enter the 400 (D) or 500 (E) buildings for any reason until further notice. These buildings remain restricted due to… Read more

  • Rocky Hill Mayor Welcomes Civil Investigation of Concierge Owners, Urges Residents to use Town Services

    Following the announcement by the Office of the Connecticut Attorney General that it has opened a civil investigation into the management of Concierge Apartments under the Connecticut Unfair Trade Practices Act, Mayor Allan Smith as issued the following statement on February 9: “Our priority has always been the safety and well-being of the residents who… Read more

  • Concierge Owners Agree to Some Demands as A.G. Tong Opens Civil Investigation

    On Monday, February 9, State Attorney General William Tong joined Rocky Hill Elected Officials and staff to announce his office would open an investigation into Concierge Apartment management under the Connecticut Unfair Trade Practices Act. According to the accompanying press release, the investigation “seeks detailed records and answers regarding tenant complaints, work orders, inspection reports,… Read more

  • Rocky Hill Community Groups Provide Support to Concierge Residents

    Rocky Hill civil society, political, and religious groups have worked with the Town of Rocky Hill to support the residents of Concierge apartments who have been evacuated from their homes for safety. Support has come in the form of food and supplies, money, information and physical support. Below are a few examples: Photos and videos… Read more

  • Concierge Provides Anticipated Timeline for some Residents to Return to their Apartments

    On Sunday evening, the Concierge Apartments management team issued an email to tenants with their estimated timeline on when people can return. This post was provided by a resident of the Concierge Apartments. Dear Residents, We wanted to provide you with an update on the progress of repairs and our efforts to get everyone back… Read more

  • Congressman Larson Requests HUD Investigation of Concierge Apartment Owners

    On Friday, Febuary 5, Congressman John Larson shared that he had requested a U.S. Department of Housing and Urban Development investigation into JRK Property Holdings, the group that owns the Concierge Apartments. The letter reads: Dear Secretary Turner, I write to request that you investigate JRK Property Holdings for their failure to provide safe and… Read more

  • A.G. Tong Responds to Concierge Letter: “Do Better”

    On Friday afternoon, Connecticut Attorney General William Tong reacted on social media to the letter sent on Thursday by a lawyer representing the owners of Concierge Apartments. Tong stated: “We’re pressing for rental credits, reimbursement for out of pocket expenses, and the option for tenants to void their leases.” Here is the text of Tong’s… Read more

  • RH Superindentant Updates Parents about Food, Buses, and other Resources

    Rocky Hill Superintendent of Schools Mark Zito sent out the following message to parents on the afternoon of Friday, February 6: Read more

  • Concierge Notification to Building Residents 100, 200, & 300

    The following message was sent to Concierge tenants on Friday February 6 at around 2:40pm. A resident provided us with a screenshot. Dear Residents of Buildings 100, 200 & 300, We are truly sorry for the inconvenience and stress this situation is causing. We know how overwhelming this is, and we deeply appreciate your patience… Read more

  • Concierge Building Evacuations

    Due to safety concerns and the upcoming cold weather conditions, all residents living in Buildings 100, 200, and 300 are required to vacate. Management will provide hotel accommodations. Read more

  • Letters between Attorney General Tong and Concierge Owners

    On Wednesday February 4, Connecticut Attorney General William Tong sent a letter to J.R.K. Property Holdings and J.R.K. Residential Group, the owners of the Concierge Appartments. Tong’s demands were that Concierge: On Thursday February 5, a lawyer representing Concierge sent a response to A.G. Tong, State Senator Matt Lesser, and State Representative Kerry Wood. The… Read more