On Friday, February 13, Concierge management provided an updated timeline to the residents of buildings 100, 200, and 300. While the residents of building 200 are expected to return as early as February 18, repairs of the other two buildings “are more considerable than what we knew earlier this week”. Residents of Bulding 100 may return as lae as March 6, said the Concierge management team.
Here is the full letter, provided by a resident.
Dear Residents of Buildings A, B, and C:
We want to update you with the latest timeline on the restoration progress underway. Our construction crews are close to restoring service on Building B, and we are cautiously optimistic that residents will be able to return to their homes as early as Wednesday, February 18th — a couple days ahead of schedule. We will provide another update by Tuesday, February 17th on the progress of Building B.
Unfortunately, the repair and restoration work required for Buildings A and C are more considerable than what we knew earlier this week. We now expect to have residents back into Building C by Friday, February 27th, and into Building A by Friday, March 6th, and we are working with our contractors to find ways to expedite the restoration timeline as our primary focus is getting our residents back into their homes as early as possible.
We understand that some residents staying at the Sheraton had to be moved due to the hotel being sold out over Valentine’s weekend. We apologize for the inconvenience.
We have confirmed with our other nine hotel partners that residents should not be required to move in the future.
As for the topic of reimbursement of expenses, we are working with the Attorney General’s office to finalize a comprehensive and substantial financial package for our residents to compensate you for the hardship and inconvenience that you have endured. We hope to be in a position to provide details of the financial package to you sometime next week.
We know that you still have many questions and we are doing our best to answer them. Your first resource should be our onsite management team. They can be reached via phone at 860-563-5300 or via email at conciergerockyhilloffice@twocoastliving.com. However, if you have something urgent and are not getting a timely enough response, please call our hotline at 860-955-3465, or email us at conciergchotline@twocoastliving.com. These hotlines are monitored by our remote support staff from Monday to Friday from 10:30am Eastern until 9pm Eastern daily.
Thank you for your continued patience and understanding.
Sincerely,
Concierge Rocky Hill Management
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