Tag: Concierge

  • RH Superindentant Updates  Parents about Food, Buses, and other Resources

    RH Superindentant Updates Parents about Food, Buses, and other Resources

    Rocky Hill Superintendent of Schools Mark Zito sent out the following message to parents on the afternoon of Friday, February 6:

    Dear Families and Staff Members,

    As you may know, the Concierge Apartments in Rocky Hill have been dealing with significant physical infrastructure issues. As of today, all five buildings have been deemed temporarily unsafe, and residents are being relocated. School district officials were just briefed on the situation by the Town Manager and other Town officials. 

    Please rest assured that services and supports are being actively coordinated among families, the property management team at Concierge Apartments, and the Town of Rocky Hill’s Human Services Department. In collaboration with the Town, our goal is to ensure that families are connected to the resources they need as quickly and smoothly as possible.

    The Town has shared the following supports that are available to affected families:

    • Connecticut Foodshare Mobile Pantry
      Open to all residents at Elm Ridge Park every other Friday from 1:00–1:45 p.m. Residents should bring their own bags and will receive food, including fresh produce.
      Upcoming dates include: February 13, February 27, March 13, and March 27.
      Additional locations and information are available at: https://mobilefoodpantry.ctfoodshare.org/
    • Rocky Hill Food Pantry
      The pantry offers nonperishable food items and other essential needs. To schedule an appointment, please call (860) 258-2799.
    • School-Based Snacks
      Snacks will be available to students, as needed, at West Hill, Moser, GMS, and RHHS.

    For additional assistance or questions, families may contact the Town of Rocky Hill’s Human Services Department at (860) 258-2799.

    We are working with our colleagues in Human Services to determine where families will be temporarily relocated (e.g., various area hotels). Once those details are available, we will work to coordinate busing services for the students that have been affected by the closure to ensure that these students continue their schooling with minimal disruption. In addition, we offer breakfast and lunch every day (M-F) at each of our schools. Children who may not regularly participate in the school district’s meal program are encouraged to take advantage of this service – a wide variety of meals, including vegetarian options, are available. 

    If you need school-related support for your child—academic, social, or emotional—please do not hesitate to reach out to your child’s school. We are committed to working alongside you and our community partners during this time.

    Finally, we realize that many staff members and families not directly impacted by this situation have inquired about helping the families that have been affected by the closure of the apartment complex. At this time, anyone wishing to help is asked to make a donation to the Rocky Hill Food Pantry. Please contact The Town of Rocky Hill’s Human Services Department for additional information. 

    We are grateful for the collaborative relationship that the Board of Education has with our municipal colleagues working for the Town of Rocky Hill. We also want to acknowledge the resilience of the families and students impacted by the closure of Concierge Apartments. We will continue to reach out directly to those families as more information becomes available. 

    Respectfully,

    Mark Zito, Superintendent of Schools 

  • Concierge Notification to Building Residents 100, 200, & 300

    Concierge Notification to Building Residents 100, 200, & 300

    The following message was sent to Concierge residence on Friday February 6 at around 2:40pm. A resident provided us with a screenshot.

    Dear Residents of Buildings 100, 200 & 300,

    We are truly sorry for the inconvenience and stress this situation is causing. We know how overwhelming this is, and we deeply appreciate your patience and cooperation during this very difficult time.

    Following an official inspection by the Town Building Department, Buildings 100, 200, and 300 have been declared unsafe structures under applicable State Building Code requirements.

    This mandatory evacuation has been ordered by the Town for everyone’s safety. While our intent was to continue providing a monitored fire watch while the piping systems were temporarily offline, the Town has determined that full evacuation is required.

    We are coordinating closely with the Town to ensure everyone is safely relocated out of the community by tonight. We understand how disruptive this is, and please know this decision is being made solely to protect you.

    As a result, effective at midnight tonight, no use or occupancy of Buildings 100, 200, and 300 is permitted.
    Accordingly, ALL residents must vacate these buildings no later than 12:00 AM tonight.

    This action is required to protect life safety and to allow emergency stabilization and permanent repair work to proceed, including heating system remediation and related infrastructure repairs. We are working as quickly as possible to restore the piping systems; however, we currently expect this process to take a few more days. With a significant freeze forecasted this weekend, it is safest for residents to remain in hotel accommodations during this time.

    Please be advised: these buildings will be considered restricted active work zones after midnight. If residents have not vacated by that time, local officials will be on site to assist with removal.

    Temporary hotel accommodations have been secured for you, and our team is here to support you through this transition. We understand how this may affect the entire community, and the Town is actively working alongside us to help minimize disruption.

    Ownership will be providing rent credits for the days you are unable to occupy your apartment. These credits will be applied to your account once occupancy resumes.


    Please contact us immediately at:
    860-955-3465
    residentservices@twocoastliving.com


    Please complete the relocation form below as soon as possible so we can coordinate assistance.


    We sincerely apologize for this hardship and appreciate your understanding as we work through this together. Our priority is your safety and restoring your homes as quickly as possible.


    Important: Even if you are temporarily relocating, please make sure your apartment heat remains on during this time to help prevent frozen pipes. It’s also best to leave all water fixtures at a very slight drip.


    Thank you for your cooperation, understanding, and strength during this challenging moment.